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WHEN WILL I RECEIVE MY ORDER?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.

RETURNS AND REFUNDS

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact; support@ateljerose.com

CAN I CANCEL MY ORDER?

Unless your order has already gone into production you can cancel it. Please contact support@ateljerose.com as soon as possible if you need to cancel your order.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please email support@ateljerose.com

 

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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3c crunched udpkob

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